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Frequently Asked Questions (FAQs)
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What are PaySystems Points?
Our credit card processor, PaySystems, services clients from around the world and handles payments
in several currencies. We are a US company, so we accept payments in US Dollars. Accordingly, our
PaySystems "Points" are the equivalent of US Dollars (e.g., 24.95 points equals $24.95).
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Can I change templates?
You can change templates within the same price group as often as you like. This means that if you have a $24.95 template, you can alternate among the $24.95 templates with no additional charge during the term of your hosting agreement. Similarly, if you have a $34.95 template, you can alternate among the $34.95 templates with no additional charge during the term of your hosting agreement.
You can also change from a $34.95 to a $24.95 template with no additional charge or refund.
You can change from a $24.95 template to a $34.95 template, but you will incur an additional charge, as explained in this FAQ:
Can I upgrade to a more expensive template?
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Can I upgrade to a more expensive template?
You can upgrade from a $24.95 template to a $34.95 template at any time during the term of your hosting agreement. You will have to pay an additional charge, calculated as follows: $34.95, less a credit for the remaining portion of your original $24.95 payment.
If you decide to upgrade to a $34.95 account after six months has expired on your $24.95 hosting agreement, for example, the additional charge would be $22.45, calculated as follows: ($34.95 - ($24.95*6/12)).
Your hosting agreement would be renewed at that point, meaning that your website would be available to you for one year after paying for the upgrade.
Upgrade charges are subject to a minimum of $5.00, but additional charges less than $1.00 are waived.
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How do I forward my domain name to my website?
If you have an existing domain name that you have already registered with a Domain Name Registrar (for example, LawnServicesByJoe.com), you can forward that domain name to your website, which is identified by its Vanity Subdomain Name (for example, "http://Joe.ProfileOnDemand.com").
To forward your domain name, you must visit the website maintained by your Domain Name Server (which may or may not be the same company that registered your domain name) and change your account settings to forward your domain name to your Vanity Subdomain Name.
To continue with our example, Joe will contact his DNS and change the account settings for "www.LawnServicesByJoe.com" to forward to "http://Joe.ProfileOnDemand.com". After this change is propagated throughout the internet, Joe's website can be accessed through two URLs: www.LawnServicesByJoe.com or http://Joe.ProfileOnDemand.com.
If you don't have your own domain name (e.g., www.DomainName.com) but would like one, visit http://www.tmiDomains.com and register one. After you register a domain name, you can forward it to your website using these instructions.
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What is a vanity subdomain name?
Your vanity subdomain name is your address on the web. Just as your street address or P.O. box provides a way for people to send you snail mail, and your phone number allows people to call you on the telephone, your vanity subdomain name allows people to view your website.
And just like your address follows a certain format that the postal service understands, and your phone number follows a certain format that the telephone switch understands, your vanity subdomain name must be formatted for web servers, as follows:
http://YourName.OurName.com
Your vanity subdomain name is shown on your Profile page. You create the "Your Name" portion of your vanity subdomain name, and you can change it by editing that component of your Profile.
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How do I create my vanity subdomain name?
After you log in, go to "Profile." You will create your "Vanity Domain Name" by completing the text box associated with this item.
You can change your Vanity Domain Name as often as you like, but you will have to remember your current selection so that you can direct others to your website.
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How do I get to my site
You get to your website in one of two ways:
- By entering your Vanity Subdomain Name in the address bar of your web browser. You create your Vanity Subdomain Name in your Profile. Your Vanity Subdomain Name will start with "http://" and end with ".com"
- If you have a new or existing Domain Name, you will forward the Domain Name to your website--you will get to your website by entering your Domain Name in the address bar of your web browser
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I want both personal and commercial sites. Can I maintain both from one profile page?
Multiple accounts can not be maintained from one Profile page. Our system is based on a one-to-one relationship between an account's Profile and its website, and each account must have a unique e-mail address. Accordingly, you will have to maintain each account independently.
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How long is my website paid for?
Our pricing structure is based on a 12-month hosting plan. Once you have paid for your website, you will have access to that website for 12 months (1 year). You have the ability to renew your web hosting plan at the end of your current term.
You may view our Terms Of Use here: index.cfm?page=TOU
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How do I upload a custom picture?
The process for uploading a custom picture or image is described in Step 5 of the Instructions shown on the Home Page, which can also be accessed through this link: http://instructions.profileOnDemand.com
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What is the difference between paying through PayPal and paying by Credit Card?
There is very little difference between paying through PayPal and paying by Credit Card.
Paying through PayPal allows you to establish a PayPal account. You incur a charge to your Credit Card just as you would if you paid by Credit Card. Once established, a PayPal account allows you to exchange funds with anyone with an e-mail address.
Paying by Credit Card results in a charge to your Credit Card account.
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Do I have to have an existing website or a domain name?
No, you don't have to have any existing website or domain name. You have three options for accessing your website:
You have the option of using a Vanity Subdomain Name, which you automatically create when you complete your Profile.
You also have the option of registering a new Domain Name by visiting our home page and clicking on "Domain Names." You will be guided through the process of registering and paying for your Domain Name. You can then forward your Domain Name to your website by following the directions contained in the following FAQ: http://www.profileondemand.com/com/POD/index.cfm?page=topic&topicID=23
If you have an existing Domain Name, that's OK, too! You can forward your existing Domain Name to your website by following the directions contained in the following FAQ: http://www.profileondemand.com/com/POD/index.cfm?page=topic&topicID=23
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When I utilize your services, do I own my website?
No, you do not "own" your website. You are, in essence, leasing our website template during the term of your web hosting agreement.
If you have purchased a Domain Name, either through us or through another domain registration service, you are the owner of that Domain Name in accordance with the terms of your registration agreement.
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What is Flash and where do I get it?
Macromedia Flash Player is the universal rich client for delivering effective Macromedia Flash experiences across desktops and devices. Flash lets designers and developers integrate video, text, audio, and graphics into effective experiences that deliver superior results for interactive marketing and presentations, e-learning, and rich Internet applications. Flash is the world's most pervasive software platform, reaching 97% of Internet-enabled desktops worldwide, as well as many popular devices.
Flash is harmless to your computer and has a 97% chance that it is already embedded into your browser. You may not have the most recent addition which is required to effectively utilize our services. You may download the most recent version here:
http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
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What is JavaScript?
(Formerly LiveScript) Netscape's simple, cross-platform, World-Wide-Web scripting language, only very vaguely related to Java. JavaScript is intimately tied to the World-Wide Web, and currently runs in only three environments - as a server-side scripting language, as an embedded language in server-parsed HTML, and as an embedded language run in browsers.
JavaScript originated from Netscape, and for a time, only Netscape products supported it. Microsoft now supports it, but as a "work-a-like" called JScript. The resulting inconsistencies make it difficult to write JavaScript that behaves the same in both Netscape Navigator and Microsoft Internet Explorer. This could be attributed to the slow progress of JavaScript through the standards bodies.
As a result, you may sometimes notice a difference on the same website, depending on whether you are using a Microsoft-based or a Netscape-based browser. We have made all attempts to create a consistent and quality experience on our websites for all cross-platform browsers.
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Why is your pricing so much lower than your competitors?
We are committed to making web hosting services available to the general public, not just large companies that can afford the services of a web developer. To accomplish this goal, we use cutting-edge technology and automation, which allows us to operate more efficiently than our competitors. Our efficiency results in cost savings to you.
We offer a quality product at an affordable price, so that you can easily and cost-efficiently project a professional image on the web!
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I paid for the UpClose template. How do I select pictures and sound files?
If you have selected the UpClose template, you can choose from over 100 pictures and 200 sound files.
We have paired each of the pictures with a "Suggested Sound File." You have the option of using our suggestion, or selecting a sound file from our library.
To screen our "Suggested Sound File" or select a sound file on your own, follow these steps:
- Step One: Go to your Profile page (using the menu at the top of the webpage) and click on "Choose Picture" (menu item toward the bottom of your Profile page). After you have selected your picture, click on any of the "Save Information" buttons on your Profile page. Saving at this stage of the process is important because the "Suggested Sound File" for the picture you have chosen will not be displayed (see Step Two) unless you have saved your picture.
- Step Two: After you have saved the picture you selected, click on "Choose Sound" (menu item toward the bottom of your Profile page). The "Suggested Sound File" for the picture you selected will appear as the very first item on the sound menu. To screen any of the sound files, simply click on the "play" button next to each one. Once you have made your selection, click on any of the "Save Information" buttons on your Profile page. Your website will now include both the picture and the sound file you selected.
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Getting Started
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Choosing a Website Template
You can select a website template from our eStore, which can be accessed through the main menu at the top of the page.
Website templates are categorized as follows: Commercial or Personal. Commercial website templates are designed for business use, while Personal website templates are designed for individual use.
If you choose the "UpClose and Personal" template (within the Personal category), you have a multitude of ways to personalize your site. We have accumulated over 100 pictures and graphic images to choose from, as well as over 200 sound files. For the ultimate in personalization, you can also upload your own picture or graphic image.
We will keep building our library of Commercial and Personal website templates, so check back often. You can change the look and sound of your website as often as you like.
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Paying for Your Website
To make your experience as easy and enjoyable as possible, we accept payments through PayPal, or through our credit card processing service, PaySystems.
If you choose to pay with PayPal, you will establish a PayPal account that will allow you to exchange funds over the internet with anyone who has an e-mail address (see other topics within the Help section of this website for more information about PayPal).
If you choose to pay by credit card, PaySystems accepts most major credit cards (see other topics within the Help section of this website for more information about PaySystems).
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Populating Your Website (Entering Data)
After you have paid for your website, you will receive an email containing your User Name and Password. You will use this User Name and Password to login to our website (through the "Login" menu item at the top of the webpage).
After you have logged in, you will be able to access your Profile through the "Profile" menu item at the top of the webpage. Your Profile contains input boxes for the information that will be contained in your website.
The most important input boxes are as follows:
- Your "Vanity Subdomain Name," which takes the form "http://YourName.OurSite.com" You must complete the "YourName" portion of your Vanity Subdomain Name. This will be the URL (web address) for your website.
- The input boxes associated with the information sections of your website. As you enter this data, it will become visible on your website.
As you enter data, remember that our system has a "time-out" feature, meaning that you will automatically logout after 10 minutes of inactivity. Inactivity is interpreted as the time that has elapsed since the last time you saved your information.
To prevent being logged out and losing any data you entered since you last saved, save your data often (at the very least, every 10 minutes). As a reminder, we have placed "Save Information" buttons next to every input box in your Profile. Clicking on any one of these "Save Information" buttons will result in all of the data on the page being saved.
You may want to use word processing software (we recommend using "Notepad") to write and edit your information. You can then "cut and paste" into the data input boxes of your Profile, saving after each paste function.
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Accessing Your Website
Your website can be accessed two ways:
- Through your web browser by entering your Vanity Subdomain Name "http://YourName.OurSite.com" This method provides direct access to your website in a "read only" format. This is the method that should be used by invited guests to your website.
- If you want to access your website for editing purposes, you must access your website by logging into our website. After logging in, you will enter your "Profile" page and make changes. Remember to "Save Your Information." Any changes you make will become effective only after you save.
Accessing your website through our website is easier if you download our custom toolbar (available on our Home Page) and utilize the "Auto Login" feature.
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Credit Card Payments
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PaySystems Points
Our credit card processor, PaySystems, services clients from around the world and handles payments in several currencies.
We are a US company, so we accept payments in US Dollars. Accordingly, our PaySystems "Points" are the equivalent of US Dollars (e.g., 24.95 points equals $24.95).
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PayPal Accounts
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PayPal Accounts
Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal’s service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world’s most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
PayPal has quickly become a global leader in online payment solutions with 35 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.
PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large –most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People’s Voice Award for Best Finance Site.
Located in Mountain View, California, PayPal was acquired by eBay Inc. in October, 2002.
Just sign up for a FREE PayPal account at the following URL: https://www.paypal.com/ It's easy and it just takes a few minutes.
After you have signed up for a PayPal account, come back to our website, go to the eStore, select your website template, and pay by pressing the "PayPal" button.
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Uploading a Custom Picture
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Directions for Uploading
The process for uploading a custom picture or image is described in Step 5 of the Instructions shown on the Home Page, which can also be accessed through this link: http://Instructions.ProfileOnDemand.com
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Required Specifications for Custom Pictures
Any picture or graphic image that you upload to our platform through your Profile ("Use Custom Picture" button near the bottom of the page) must meet the following specifications:
- Must be stored as a .jpg file
- Must be 800 pixels wide by 192 pixels high
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Site Administration
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Updating Your Website
Your website is easily updated as often as you would like by logging in to our website with your User Name and Password, accessing your Profile through the "Profile" menu item at the top of the webpage, and editing your input boxes.
You can even change your Vanity Subdomain Name, but if you do that, be careful of the following:
- If you have a domain name forwarded to your website, you will need to change the name of the forwarding address to your new Vanity Subdomain Name
- If you have provided this URL to personal or professional contacts, you will need to advise them of this change
For easier access to your website, we recommend downloading the custom Toolbar (found on our Home Page), and utilizing the "Auto Login" feature.
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Working with Multiple Websites
If you have multiple websites, each one will have a different e-mail, as well as a unique User Name and Password combination.
Each one will be maintained individually through the "Profile" page because the "Profile" page provides the input for each individual website.
If you have multiple websites, you will have to log out of one and into another for maintenance purposes.
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